CAEPIPE support

Do you have a problem or question related to CAEPIPE? Check our frequently asked questions below – or get in touch with our support experts.
For general product information see also product brochures to the right.

Frequently asked questions

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Where can I download the latest CAEPIPE version?

If you use a USB dongle for your CAEPIPE license you can download the latest version from: https://sstusa.com/support-mes.php

If you use the SSTLM licence manager, please contact the EDMedeso support.

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Where can I download the CAEPIPE manual?

https://sstusa.com/downloads/kpipe-usersmanual.pdf

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I get an error message that says “*** SuperProNet key not found *** Status = 3”

Make sure that you’ve installed the latest driver for the USB dongle. You can download the latest version at:
https://sstusa.com/downloads/Sentinel%20Protection%20Installer%207.6.6.exe
If the USB dongle is on another computer, make sure that you’ve set the environment variable to NSP_HOST=(name of computer with the USB dongle).

SUPPORT E-MAIL

When sending us a support email, please provide information about the product version you are using.