14 / 09 / 23
Role: Full time, Permanent
Based: Gothenburg office
Role to commence: ASAP
At EDRMedeso, we help our customers by increasing insights and predictability of their products and assets, contributing to increased performance, reduced waste and a better tomorrow.
The defining characteristics that run through the people who work at EDRMedeso: passion for technology, curiosity, thirst for knowledge, high standards, continuous learning, desire for change and willingness to share.
EDRMedeso is an Elite Channel Partner for Ansys software in the Nordics and UK. The company is responsible for sales, consultancy and account management of simulation software from our partners Ansys, Neural Concept and Rescale. EDRMedeso gained the Great Place to Work™ certification in 2022 and has ambitions to make it to the Best Workplaces™ list by constantly reviewing and improving our Employee Experience.
The Opportunity
The Technical Account Manager (TAM) acts as a true partner to our customers by listening to their needs and developing a deep knowledge of their goals, key business initiatives, technical challenges, and engineering problems to deliver Ansys based solutions to achieve customers’ desired business outcome. The TAM cooperates with sales to identify opportunities that will expand Ansys’ footprint, plan and prioritize the necessary technical activities to achieve the account growth plan. These activities span positioning of all Ansys products and include co-ordination with presales, technical support and training.
Key Duties and Responsibilities
- Establish a long term and sustainable relationship with the assigned accounts, aligning Ansys’ solutions with the client’s key business initiatives; the Technical Account Manager is viewed by the customer as their trusted advisor and single point of contact for all technical activities
- Work collaboratively with the key account manager to identify the necessary strategic long term and short-term technical activities to achieve the overall goals with the agreement of the customer
- Advanced professional role, focus on select account(s), primary point of contact for technical engagements, expertise in mapping customer technical requirements to Ansys solutions
- Work with the sales to leverage proper technical resources to assist in the effort to expand the Ansys footprint; identify areas of opportunity at the account to displace competition, add products, add users and expand existing business
- Review technical support activities and work with the support manager to ensure follow-up and coaching for technical staff to ensure the goals are met
- Lead opportunity qualification and drive technical campaigns, advise on market sizing initiatives
- Lead account-based marketing strategy, drive technology deployment and adoption
- Establish executive-level relationship between EDRMedeso and the customer working with sales
What we’re looking for
Required Education/Certification and Experience
- Required education and degree type: BS or MS or PhD in Mechanical/Aerospace/Electrical Engineering or related field
- Required minimum years of professional experience in an engineering software environment: BS+8, MS+6, or PhD+3
- Demonstrated use of relevant Ansys software or knowledge of other commercial CAE software
- Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English
- Strong organizational and time management skills, possesses a sense of urgency
- Project a professional image and demonstrates business acumen, driven to succeed
- Ability to travel up to 15% of time
- Ability to foster collaboration and coordination with personal distributed across multiple sites
Preferred Qualifications and Skills
- Demonstrated understanding of Ansys products, technology and how these tools are used in a particular customer segment(s); ability to understand, represent and effectively communicate all technical activities associated with the account across all physics and product lines. At least 3 years of experience in application engineering, customer support, or consulting services type customer facing roles using engineering software
- Ability to interact effectively with Senior Business Managers and C-level Executives
We offer
- Fantastic work experience: we have fun, we work hard and take good care of each other
- A working environment filled with innovative, experienced, and committed colleagues
- A work culture based on the principles of ‘learn, share and improve’
- The opportunity to represent an international company with very happy customers
- A position with a prime focus on personal development in a future industry with great career opportunities
- Excellent benefits that include health insurance, a superb office space, and a flexible work environment
- Mentorship and guidance from highly experienced professionals in the industry
- On-site parking
- Certified as a Great Place to Work™
- A friendly environment where our colleagues support each other and work together as a team to ensure the company’s success
Send your application to
Stefan Hofstedt
Technical Account Manager
stefan.hofstedt@edrmedeso.com
