Do you have a problem or question related to ANSYS? Check our frequently asked questions below:
Dear ANSYS customer,
In order to change servers for your active ANSYS licenses, is it now possible to make the request yourself on the ANSYS customer portal. The request should only be made by the ANSYS Support Coordinator on record at your account.
To register the machine change, please log on to the ANSYS Customer Portal; https://support.ansys.com/portal/site/AnsysCustomerPortal
-Click on License Management in the upper right hand corner and then click on License Server Change, after that follow the on-screen instructions.
You’ll find it under Software at the ANSYS Customer Portal (https://support.ansys.com/portal/site/AnsysCustomerPortal). There you can download the software you have licenses for.
You have to add the following programs as exceptions (everything is at C:\Program Files\ANSYS Inc\Shared Files\Licensing\winx64):
Everyone with an active support agreement for their products can call EDRMedeso!
You do not need a client id or similar, but we do need to know what company you are calling from and who you are. Just call us if you are unsure if you have an agreement and we will provide a solution.
Contact EDRMedeso today! See Contact
Paid apps needs a license in order to be activated in a project. It is a floating license of same type as for all other ANSYS products and is limited in number of users (seats) and supported ANSYS versions.
Look at our troubleshooting guide here for more information.
Support (local time)
Sweden 09:00 – 16:00 (lunch 12:00 – 13:00)
Finland 08:00 – 16:00
Norway 09:00 – 16:00 (lunch 12:00 – 13:00)
Denmark 09:00 – 16:00 (lunch 12:00 – 13:00)
United Kingdom 08:00 – 16:00 (lunch 11:00 – 12:00)
When sending us a support email, please provide information about the product you are using (ANSYS Mechanical, CFX, …) and which version (17.1, 18.2, …).
In addition to assisting you via phone or email, we also provide online support. With online support, you enable our support technicians to view your screen or vice versa – a very efficient way to guide and assist you.
To use online support you will need the TeamViewer program. You may download it using the link below. Don´t hesitate to contact us should you need assistance.
EDRMedeso is a Channel Partner of the entire ANSYS product suite, the world's foremost tool for simulation.
To help you to get the most out of your software, we continuously work with developing new software add-ins and apps to tailor the software to your needs.
At EDRMedeso you learn from some of the industries top experts in their respective fields. The trainings have been carefully prepared and refined for many years to offer you maximum value – regardless