Frequently asked questions

Do you have a problem or question related to ANSYS? Check our frequently asked questions below:

I need to change license servers

Dear ANSYS customer,
In order to change servers for your active ANSYS licenses, is it now possible to make the request yourself on the ANSYS customer portal. The request should only be made by the ANSYS Support Coordinator on record at your account.
To register the machine change, please log on to the ANSYS Customer Portal; https://support.ansys.com/portal/site/AnsysCustomerPortal
-Click on License Management in the upper right hand corner and then click on License Server Change, after that follow the on-screen instructions.

Where can I download software?

You’ll find it under Software at the ANSYS Customer Portal (https://support.ansys.com/portal/site/AnsysCustomerPortal). There you can download the software you have licenses for.

Which exceptions do I need to add to a firewall for license verification to work?

You have to add the following programs as exceptions (everything is at C:\Program Files\ANSYS Inc\Shared Files\Licensing\winx64):
lmgrd.exe
ansyslmd.exe
ansys_server.exe
ansysli_monitor.exe
ansysli_client.exe

Who can call support?

Everyone with an active support agreement for their products can call EDRMedeso!

You do not need a client id or similar, but we do need to know what company you are calling from and who you are. Just call us if you are unsure if you have an agreement and we will provide a solution.

Who do I contact about prices on software?

Contact EDRMedeso today! See Contact

An error occurred during loading a paid app

Paid apps needs a license in order to be activated in a project. It is a floating license of same type as for all other ANSYS products and is limited in number of users (seats) and supported ANSYS versions.

Look at our troubleshooting guide here for more information.

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Online support

In addition to assisting you via phone or email, we also provide online support. With online support, you enable our support technicians to view your screen or vice versa – a very efficient way to guide and assist you.

To use online support you will need the TeamViewer program. You may download it using the link below. Don´t hesitate to contact us should you need assistance.

 

Software

EDRMedeso is a distributor of world leading software applications within a number of areas.

 

Knowledge and consultation

EDRMedeso is a Channel Partner of the entire ANSYS product suite, the world's foremost tool for simulation.

 

Webinars and Events

Upcoming webinars and events at EDRMedeso.

 

Apps

To help you to get the most out of your software, we continuously work with developing new software add-ins and apps to tailor the software to your needs.

 

Trainings

At EDRMedeso you learn from some of the industries top experts in their respective fields. The trainings have been carefully prepared and refined for many years to offer you maximum value – regardless

Our customers