Frequently asked questions

Do you have a problem or question related to CAEPIPE? Check our frequently asked questions below:

Where can I download the latest CAEPIPE version?

To be able to download the latest CAEPIPE version you must register to SST systems customer platform called “PEXit”. You can read more about PEXit. The PEXit platform is a platform for CAEPIPE users from all around the world and here you can find download links and discussions areas for CAEPIPE customers convenience.

You will find the latest CAEPIPE version when you have logged in to PEXit under the headline
Software and then choose SST Products. Be sure to click on the correct download link, looking like the text below:

“For ME&S (Maintenance, Enhancement and Support) and Non-ME&S Users Download Your Software Update/Version of the CAEPIPE program (for both USB Hardware Key and SSTLM Protected versions)”

I get an error message that says “*** SuperProNet key not found *** Status = 3”?

Make sure that you’ve installed the latest driver for the USB dongle. You can download the latest version at:

If the USB dongle is on another computer, make sure that you’ve set the environment variable to NSP_HOST=(name of computer with the USB dongle).

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Support time (CET)
09:00 – 16:00 (lunch 12:00-13:00)

Online support

In addition to assisting you via phone or email, we also provide online support. With online support, you enable our support technicians to view your screen or vice versa – a very efficient way to guide and assist you.

To use online support you will need the TeamViewer program. You may download it using the link below. Don´t hesitate to contact us should you need assistance.



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