Introducing the New EDRMedeso Care Program: Flexible, Scalable Support for Every Simulation Journey
Simulation has never been more central to product development. As organisations push for faster innovation, reduced risk, and smarter engineering decisions, they need more than software.
They need a partner.
At EDRMedeso, that belief sits at the heart of everything we do. We are passionate experts who love what we do; and everything we do starts with our customers.
This philosophy is what shaped the newly refreshed EDRMedeso Care Program, redesigned for 2026 and beyond.
Built on customer feedback and years of experience supporting thousands of simulation users, the new Care Program structure is more flexible, more modular, and more aligned with how engineering teams actually work.
Why We Refreshed Care
The previous Care program delivered strong value, but it had one major limitation: it was too rigid. The old structure was one that didn’t adapt when a customer’s priorities shifted. When organisations needed different services, or when their simulation maturity evolved, the fixed package couldn’t flex with them.
The result? A Care package that didn’t fully reflect, or offer, the strength of EDRMedeso’s expertise.
The 2026 refresh changes that completely.
A New Structure
At the centre of the new program is a simple, powerful idea: every customer should be able to build the support structure that fits their needs, for today and in the future.
To achieve this, EDRMedeso has introduced a new model within the Care Business tier. This avoids the “big shopping list” problem, replacing it with a clear, intuitive structure.
Care Basic – The Foundation
Care Basic remains the essential entry point. It provides the pillars required for a successful simulation journey, including:
- Support Excellence – fast, accurate, high‑quality assistance backed by a best‑in‑class NPS.
- Software Assurance – always stay current with the latest Ansys releases and secure installations.
- Dedicated Account Manager – proactive guidance and follow‑up from a Customer Specialist.
- Technical Business Developers – experts who help identify opportunities and maximise value.
- Project Engineers – hands‑on engineering support, advisory services, and training.
- Simulation Network – access to a global community of specialists and shared best practices.
Care Basic provides the essential pillars needed for a successful simulation journey.
Care Business – Powering Growth & Partnership
Care Business builds on everything in Basic and adds an enhanced support core designed to drive continuous development. This includes:
- Skills development
- License management
- Support case insights and reporting
But the real transformation comes from the modular system.
The Modules
Customers can now tailor their Care Business package by selecting from a suite of modules, each designed to accelerate adoption, deepen competence, or optimise performance. These include:
- Expert Training: public or company‑specific courses, from onboarding to advanced topics.
- Mentoring Sessions: one‑to‑one time with simulation specialists for your toughest challenges.
- Productivity Tools: access to EDRMedeso’s Weld and Bolt Toolkits and Report Generator apss for Ansys Mechanical.
- Cloud Advisory Services: guidance on cloud strategy, IT, installation, and configuration.
- Adoption & Enablement : a structured, technical roadmap for the year ahead, with a dedicated technical lead ensuring accountability and results.
This modularity means customers can scale up or down, swap modules year‑to‑year, and always direct investment to where it delivers the most value.
In essence, this is a flexible ‘build your own solution’ approach… easy to build, easy to adapt.
Why This Matters for Engineering Teams
Engineering organisations rarely stay still. Teams grow, projects shift, technologies evolve, and simulation maturity increases over time. A static support program simply can’t keep up.
The new Care program solves this by being:
Flexible: choose the modules that matter now, and change them as your needs evolve.
Scalable: suitable for small teams taking their first steps or large enterprises with complex simulation ecosystems.
Value‑Directed: every component is chosen intentionally, no wasted budget, no unused services.
Future‑Ready: with access to training, mentoring, cloud advisory, and adoption planning, teams build long‑term capability, not just short‑term fixes.
A Program Built Around Partnership
One of the strongest themes in the Care 2026 refresh is partnership. EDRMedeso isn’t positioning Care as a transactional support package, it’s more about a shared journey.
Care Basic provides the foundation.
Care Business provides the growth engine.
The modular toolkit provides the adaptability.
Together, they create a program that supports our customers not just in using simulation software, but in building a high‑performing simulation capability.
