Customer Care Program
Since day one, our customers have been at the center of our focus. Whether we are taking care of our existing users or onboarding new customers into our yearly care cycle, nothing is more important to us than you, our customer.
More recently, we have seen an evolution in how our customers use, invest in, and position simulation tools. Simulation has now become a crucial element of a digital transformation journey and a proactive contributor to new revenue streams and digital laboratories.
How We Can Help
We enable our customers to design better products, reduce risk, and accelerate time to market. At EDRMedeso we are committed to driving innovation by providing leading simulation technologies powered by knowledge transfer.
Within our Customer Care Program, we support our customers' journey, whether this is a strategic partnership with ambitious goals, or if it's for continuing provision of the best customer support on a basic care level.
Why Care?
Get in touchNo matter where you are on the Simulation Maturity Index, we are here to support and assist you, simply because we care.
Care Basic
Software Assurance
- Software updates
- Cyber security
- Most secure policies
- Asset value
- By properly maintaining that asset you can keep the asset value at the original purchase price
- Asset continuity
- Products without software assurance are at risk of being lost as any change to the license server will invalidate the unmaintained license key Technical Support Team
Standard Support
25 support cases a year. Support is performed through email.
License Exchange and Swapping
You have the possibility to trade in and change while they are current on TECS. This is a flexible solution that enable growth, adaptation to market trends and licensed products optimization. Together with the Dedicated Account Manager, and the License Advisory Services, this is a powerful and strong combination for developing and changing market segments
Frame Agreement on Services
We agree on terms & conditions for a fruitful partnership; simulations methods, product development and strategic services can be included in an agreement that simplify the start and administration of future activities together. Read more here
Care Business
Software Assurance
- Software updates
- Cyber security
- Most secure policies
- Asset value
- By properly maintaining that asset you can keep the asset value at the original purchase price
- Asset continuity
- Products without software assurance are at risk of being lost as any change to the license server will invalidate the unmaintained license key Technical Support Team
Support
You will have full access to our skilled technical support team.
License Exchange and Swapping
You have the possibility to trade in and change while they are current on TECS. This is a flexible solution that enable growth, adaptation to market trends and licensed products optimization. Together with the Dedicated Account Manager, and the License Advisory Services, this is a powerful and strong combination for developing and changing market segments.
Frame Agreement on Services
We agree on terms & conditions for a fruitful partnership; simulations methods, product development and strategic services can be included in an agreement that simplify the start and administration of future activities together. Read more here
Monthly Support Summary
At regular intervals, monthly or quarterly, we export a list of all support cases and send it to the appropriate contact person at the customer.
Technology Pool
You will have the possibility to add a pool of licenses to enhance and support production and innovation.
Internal Training Keys
To accelerate training and onboarding of your employees, you will get access to license keys during customized training that we deliver to your teams.
1 x Simulation Leadership Forum
You will receive a ticket at this unique forum where thought leaders show how they drive Simulation initiatives in their organizations. The only forum in the world of its kind.
1 x Training Portal Access
The EDRMedeso’s Training Portal is a library of training materials for Ansys and EDRMedeso products: training videos, lectures, tutorials, and workshops to help you better understand and use Ansys tools. Read more about training
1 x Simulation Maturity Assessment
EDRMedeso’s Simulation Maturity Assessment (SMA) is a test based on over 35 years of simulation experience combined with well-established methods for analysis of digital maturity and leadership.
1 x Productivity Tools
Access to one full license for each of our 3 productivity tools for Ansys Mechanical: Weld Toolkit Bolt Toolkit Report Toolkit. Read more about our productivity tools
License Advisory Service
A quarterly report with clarification of the current setup and possible improvements. This report will give the opportunity to address challenges like: License Portfolio Optimization CAPEX Decisions Technology Pool Measurement Cost Allocation Compliance Support Verify Adoption of New Technologies.
Dedicated Account Manager
The main contact from our side on all communications within our partnership is the account manager. This person is devoted and dedicated to you, has the overview, and will strive for the best collaboration possible. The Dedicated Account Manager is responsible for all commercial aspects of the partnership, and for connecting you with the right resources internally to enhance growth and our delivered value.
Cloud
The Rescale Cloud platform in combination with our CloudConnect application is a powerful toolset. It gives your company power from performing your simulations in the cloud. The Care Program will give you tools and a deposit to start your Cloud journey.
Care Strategic
Software Assurance
- Software updates
- Cyber security
- Most secure policies
- Asset value
- By properly maintaining that asset you can keep the asset value at the original purchase price
- Asset continuity
- Products without software assurance are at risk of being lost as any change to the license server will invalidate the unmaintained license key Technical Support Team
Fast Track Support
You will have full access to our competent technical support team. In addition, the support team will prioritize your questions and you will be put first in line.
License Exchange and Swapping
You have the possibility to trade in and change while they are current on TECS. This is a flexible solution that enable growth, adaptation to market trends and licensed products optimization. Together with the Dedicated Account Manager, and the License Advisory Services, this is a powerful and strong combination for developing and changing market segments.
Frame Agreement on Services
We agree on terms & conditions for a fruitful partnership; simulations methods, product development and strategic services can be included in an agreement that simplify the start and administration of future activities together. Read more here
Monthly Support Summary
At regular intervals, monthly or quarterly, we export a list of all support cases and send it to the appropriate contact person at the customer.
Technology Pool
You will have the possibility to add a pool of licenses to enhance and support production and innovation.
Internal Training Keys
To accelerate training and onboarding of your employees, you will get access to license keys during customized training that we deliver to your teams.
2 x Simulation Leadership Forum
You will receive two tickets to this unique forum where thought leaders show how they drive Simulation initiatives in their organizations. The only forum in the world of its kind.
2 x Training Portal Access
The EDRMedeso’s Training Portal is a library of training materials for Ansys and EDRMedeso products: training videos, lectures, tutorials, and workshops to help you better understand and use Ansys tools.
1 x Simulation Maturity Assessment
EDRMedeso’s Simulation Maturity Assessment (SMA) is a test based on over 35 years of simulation experience combined with well-established methods for analysis of digital maturity and leadership.
1 x Productivity Tools
Access to one full license for each of our 3 productivity tools for Ansys Mechanical: Weld Toolkit Bolt Toolkit Report Toolkit. Read more here
License Advisory Service
A quarterly report with clarification of the current setup and possible improvements. This report will give the opportunity to address challenges like: License Portfolio Optimization CAPEX Decisions Technology Pool Measurement Cost Allocation Compliance Support Verify Adoption of New Technologies
Dedicated Account Manager
The main contact from our side on all communications within our partnership is the account manager. This person is devoted and dedicated to you, has the overview, and will strive for the best collaboration possible. The Dedicated Account Manager is responsible for all commercial aspects of the partnership, and for connecting you with the right resources internally to enhance growth and our delivered value.
1 x CXO Meeting
A yearly management meeting to discuss how future goals and developments can improve product performance and quality and reduce environmental footprint.
1 x ROI Assessment
At bigger investment decisions, we can help you build an internal Return on Investment-case to estimate; the value of the investment, pay-back-time and the investment’s yearly cash flow impact. We can also help you compare different investment options as well as help you build the case and communicate the value of simulations internally.
Corporate Visit
Could you benefit from an accompanied visit to a leading company in your sector? Or maybe you would prefer an event at your site, organized by us?
Cloud
The Rescale Cloud platform in combination with our CloudConnect application is a powerful toolset. It gives your company power from performing your simulations in the cloud. The Care Program will give you tools and a deposit to start your Cloud journey.
Who We Have Helped
We have been on CARE Business for one year and just recently renewed for another year. The major benefits we see are the prompt responses of the support team, which in combination with the Training Portal are very helpful ways to resolve issues and give good tips. The Weld and Bolt toolkit for Ansys Mechanical offers many possibilities and we are aiming to set up a simulation report template with the Report Generator app. Looking ahead, we are aiming to explore the compute power of CloudConnect and Rescale which also comes with the CARE Program. We are in the process of building an analysis team. We believe the partnership which comes with CARE will be an asset during this process as well as future initiatives.
— Rebecca Jade van Linschoten, Marine Structural Analysis Engineer / Imenco AS
The CARE Program has been valuable for us, providing additional resources and guidance when needed. It has been particularly helpful in instances where we've encountered more complex computational fluid dynamics problems. What we appreciate about the program is the support we've received when we've faced challenges. This has been useful in helping us keep our projects moving forward.
— Armin Parsian, Chief Mechanical Engineer / 1X Technologies
During last year, our company entered the CARE Program and we have found it valuable. The training portal has made us investigate more subjects than we previously did. Out of the EDRMedeso Productivity Tools we have found the Weld Toolkit for Ansys Mechanical to be very useful. In addition, the Technology Pool has given us the possibility to explore new areas of interest within simulation. That the CARE program brings value is clear to us.
— P-O Hulthe, CEO / POJI AB
