Customer Care Program

Our support organization gives you the competence and foundation you need to succeed. We take pride in delivering fast, accurate, and high‑quality assistance – reflected in our best‑in‑class Net Promoter Score (NPS). Our goal is simple: minimizing downtime and maximizing your productivity.

Care Basic ensures you always have access to the latest and greatest software, keeping your simulation capability modern and competitive. We also support IT‑secure installations, providing assistance so that your environment is reliable and compliant with your IT requirements.

You are never alone on your journey. Your dedicated Customer Specialist is focused on your success, guiding you, following up proactively, and ensuring you move toward your goals with confidence.

Your growth and success matter to us. Our Technical Business Developers are competent, dedicated, and customer‑focused, helping you identify opportunities, overcome challenges, and get maximum value from your simulation investment.

Our engineers in the services team are focused on bringing real, measurable value to your operations. They challenge your processes when needed, always with the intent to improve, optimize, and help you move forward. Our technical expertise is available for project delivery, expert advisory services, customization & training.

Behind every successful simulation project is a strong network, one which we have built over four decades. With Care Basic, you get access to our world‑wide community of highly skilled professionals, all contributing to your continued success with shared knowledge, best practices, and proven expertise.

An annual subscription to the Ansys Learning Hub gives you 24/7 online training resources to expand your knowledge base and understanding to tackle current and future projects.

We prepare and issue you with summary reports of your cases throughout the year so you always have a clear technical health check and can keep on top of issues, fixes and improvements.

We monitor and report on your license usage so you can be reassured you are getting maximum use and efficiency of your license install. This provides you with clarification of the current setup and possible improvements such as License Portfolio Optimization, CAPEX Decisions, Collaboration Pool Measurement, Cost Allocation, Compliance Support and New Technology adoption.

First in line support and access to any of the service modules in the ‘Care Business Modules’ toolkit at a discounted rate.

Scheduled public or on demand company specific training on site or online. Pick from any of our Ansys training courses from intro level for on boarding or advanced for on going skills development.

One to one time with our expert simulation specialists to guide you through your toughest technical challenges.

Access to one full license for each of our 3 productivity tools for Ansys Mechanical: Weld Toolkit  Bolt Toolkit Report Toolkit.

Access to experts in cloud technology and IT as well as Ansys installation and configuration.

Together, we define a focused, technical roadmap for the year ahead, based on your priorities. It’s a clear, actionable plan tailored to your business goals. You’ll have a dedicated technical lead on our side, ensuring the right competence is assigned to every step. It’s a shared commitment—with structure, accountability, and results.